by Aubrey | Jan 29, 2024 | All Things Customer
In today’s hyper-competitive business landscape, customer retention is the secret sauce that can turn a good company into a great one. It’s not just about acquiring new customers; it’s about nurturing and maintaining those valuable relationships...
by Aubrey | Jan 22, 2024 | All Things Customer
There’s a BIG difference between interest in people and a commitment to people.. When you’re on the fence of being interested in your customers, you will find yourself only showing up when circumstance permit… or when you “feel” like it. ⠀ When...
by Aubrey | Dec 30, 2023 | All Things Customer
I know in your head you are saying “everyone’s important LaTonya,” and you are absolutely right… everyone’s important. HOWEVER, I mean what market is the most important to you? Mass market (large group with similar needs), Niche market (specific requirements),...
by Aubrey | Dec 18, 2023 | Marketing Strategy
Just the other day, I was out to dinner with a friend. The waitress who took our order, ended it with the words, “okay sweetheart, I will have that right out.” When the server walked away, my friend said, “Don’t you hate when someone who does not know you calls...
by Aubrey | Nov 20, 2023 | All Things Customer
During the holiday season, social media marketing and the customer journey become inseparable partners in the pursuit of festive success. As consumers embark on their holiday shopping quests, social media serves as a guiding star along their path. It’s not just...
