An organization is only as good as its leadership. Training is focused on the overall customer experience strategies for the organization, derivative policies, corporate customer service target setting, measurement, implementation, and developing reward systems. At this level, the training focus is on principles, issues relating to change leadership and creating organization wide awareness.
Staff is the front-line to the company; they are the people that connect with the people face-to-face. Training is focused on customer interface management, people skills, human communication skills, telephone etiquette and general service delivery issues. At this level, the customer service principles, customer value management, creative problem solving and front-line customer management are core tactical initiatives.
Certificate of Completion
Once the course is complete, each attendee will receive a Certificate of Completion of The Customer Culture Training Program that can be placed on their wall, on their desk or visible to the customers upon entry into your establishment. Customers will be glad to know you have taken out time to study the customer culture, and so will you.
Our Training Program(Also includes Video Training)
Our program is designed in a topic-modular format. Based on the specifics, customer experience needs of the participants and your organization, these modules can be combined and facilitated at different levels of detail and complexity.
This list of topics is not exhaustive, actual topics will depend on the level and speed of learning of the participants. We can run multiple streams of topics allowing organizations to choose the pace and depth which most suits the participants. Some of these topics will be treated within specific exercises that will typically address real life customer service issues facing the organization.
If, by chance, you just need us to speak to your group to motivate, we can do that too! All of our instructors are authorities in workplace issues, diversity, crises, and much more! In particular, La Tonya’s character instantly connects with the audience and allows them to feel comfortable in speaking up.
We look forward to supporting you further on your quest to build a dynamic service brand by improving the levels of service and resulting satisfaction of your customers. Contact us Today, and let’s set up the FREE Initial Consult!