THE CUSTOMER CULTURE
Customers Have More Power Than Ever
“Providing training programs that help your organization develop best practices to accommodate the needs of your customer”
How the Program Works
Our program is designed in a topic format based on what is relevant now and the CX needs of your organization. The format can be facilitated at different levels of detail and complexity.
This list of topics will depend on the level in which the organization chooses after our free consultation. They can include, but not limited to, I: Understanding your customer, II: how to build customer relations, III: knowing what customer culture is, IV: what to do when dealing with a difficult customer and knowing the difference between a complaint versus a crisis, and V: how to stay positive within the culture of the organization. VI: Along with exercises that focus on team building.
If, by chance, you just need us to speak to your group to motivate, we can do that too! All of our instructors are authorities in workplace issues, diversity, crises, and much more! In particular, La Tonya’s character instantly connects with the audience and allows them to feel comfortable in speaking up.
The course is crafted for individuals to undertake the program, for both in-person and online. With online, each topic has a video and PDF downloadable.
In-person training occurs at your facility of choice. Training is focused on customer interface management, people skills, human communication skills, telephone etiquette and general service delivery issues. At this level, the customer service principles, customer value management, creative problem solving and front-line customer management are core tactical initiatives. It is heavily instructional, and hands on. You will walk away super charged!
Enroll in our online program which includes videos and downloadables on topics of: I: Understanding your customer, II: how to build customer relations, III: knowing what customer culture is, IV: what to do when dealing with a difficult customer and knowing the difference between a complaint versus a crisis, V: how to stay positive within the culture of the organization. VI: Exercises on team building.