Customers Have More Power Than Ever

 “Providing training programs that help your organization develop best practices to accommodate the needs of your customer”

How the Program Works

Our program is designed in a topic-modular format. Based on the specifics, customer experience needs of the participants and your organization, these modules can be combined and facilitated at different levels of detail and complexity.

This list of topics is not exhaustive, actual topics will depend on the level in which the organization chooses.  They can include, but not limited to, understanding your customer, how to build customer relations, ways to handle crises, what to do when dealing with a difficult customer, staying positive within the culture of the organization, along with exercises that focus on team building.

If, by chance, you just need us to speak to your group to motivate, we can do that too! All of our instructors are authorities in workplace issues, diversity, crises, and much more! In particular, La Tonya’s character instantly connects with the audience and allows them to feel comfortable in speaking up.

The course is crafted for each associate to undertake the program, for both in-person and online. With online, each module has a download and  video.



In person training occurs at your facility of choice. The trainings are exciting, heavily instructional, and hands on. You will walk away super charged!



Enroll in our online program which includes 6 modules with downloadables and videos.