The Customer Culture is a minority and woman-owned consulting service firm
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Our Approach
The diversity and inclusion approach for many companies is now realized to be a necessity within the fiber of their companies. The collaborative efforts of company employees and team members is allowing many companies to flourish within their creative, innovation and understanding of the cultures within.
Our training is facilitated as varied interactive objectives using an approach which enhances participation, understanding and absorption of new ideals and habits. Our modules are designed to offer different challenge so all key customer service skill sets are utilized.
Our sessions also focus on the internal customer and teamwork. They provoke and stimulate fresh thinking and also provide practical ideas that can be applied immediately in the workplace.
Our Concepts
We believe in the following concepts:Engagement
The continuous attention and interest is generated by encouraging lively hands-on participation.
Adaptation
We ensure that we match the depth of the material to the current level of the participants.
Exercises
The continuous attention and interest is generated by encouraging lively hands-on participation.
Experiences
We draw out the personal experiences of participants to keep their emotional engagement high.
Simplicity
No matter how complex, we deliver with a simple structure that is easy to absorb.
Analysis
Tools – We include effective tools that can be used back in the office.