CCCT
“How Company Culture Impacts Customer Success”
“Providing CX Programs for your staff to fully operate in a culture that is customer focused”
Build a Culture Where Customers Stay, Not Stray
Did you know that most customers stop doing business with a company after just one poor experience?
At The Customer Culture LLC, we help businesses prevent that from happening by transforming how teams connect, communicate, and serve. Because while a handshake and a smile matter — they’re not enough anymore.
Your customers expect more. They want to feel understood, valued, and supported. That begins with training your team to not just “do the job,” but to build genuine relationships that keep customers coming back.
What We Do
We focus on the areas where companies often struggle most — from staff communication to customer engagement — and create a tailored training experience designed around your organization’s needs.
After a free consultation, we’ll design a program that fits your culture, goals, and level of service.
Training topics include:
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How the Customer Thinks — and What They Expect
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Building Blocks for Strong Customer Relationships
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Developing a Cohesive Staff & Customer Culture
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Managing Difficult Customers: Complaint vs. Crisis
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Maintaining Positivity Within Your Organizational Culture
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Team Building for Connection and Collaboration
How It Works
Our courses are designed for both individual and group participation, and are available in-person or online.
For virtual learners, each topic includes:
🎥 A guided training video
📄 A downloadable PDF for reference and implementation
Because at The Customer Culture, we believe that when your team grows — your company, customers, and community thrive.
IN-PERSON
TRAINING
In-person training occurs at your facility of choice. Training is focused on customer interface management, people skills, human communication skills, telephone etiquette and general service delivery issues. At this level, the customer service principles, customer value management, creative problem solving and front-line customer management are core tactical initiatives. It is heavily instructional, and hands on. You will walk away super charged!
ONLINE
TRAINING
Enroll in our online program which includes videos and downloadables on topics of: I: Understanding your customer, II: how to build customer relations, III: knowing what customer culture is, IV: what to do when dealing with a difficult customer and knowing the difference between a complaint versus a crisis, V: how to stay positive within the culture of the organization. VI: Exercises on team building.