Together, We Build a Culture Where Every Voice Matters and Every Relationship Strengthens Our Shared Success.”
We provide CX Training Programs for your staff to fully operate in a culture that is customer focused.
Do you know that the majority of customers will discontinue doing business with a company because of a poor customer experience? We do not want it to be you trying to figure out “why customers are not returning.” In many cases, companies are not putting dollars behind continuous training of employees because they believe it only takes a handshake and a smile. Wrong Answer! It takes them understanding the customer and developing customer interaction skills.
People will pay for a good experience. We know this because we have seen satisfied customers maintain loyalty and refer others to the same company. Now that’s great business.
At The Customer Culture, we focused on main areas that many companies struggle with the most and the specific needs of that company as it relates to employee management and a seamless system that focuses on maintenance of company-customer success.
After a free consultation, we tailor the topics to the specific level chosen by your organization. Potential topics include:
- How The Customer Thinks And What They Expect
- The Building Blocks Needed to Create Customer Relationships
- Ways to Develop A Cohesive Staff and Customer Culture
- How to Manage Difficult Customers: Distinguishing The Complaint from Crisis
- Maintaining Positivity Within Organizational Culture
- Team Building Exercises
Our course is designed for both individual and group participation, available in-person or online. For online participants, each topic includes a video and a downloadable PDF.
IN-PERSON
TRAINING
In-person training occurs at your facility of choice. Training is focused on customer interface management, people skills, human communication skills, telephone etiquette and general service delivery issues. At this level, the customer service principles, customer value management, creative problem solving and front-line customer management are core tactical initiatives. It is heavily instructional, and hands on. You will walk away super charged!
ONLINE
TRAINING
Enroll in our online program which includes videos and downloadables on topics of: I: Understanding your customer, II: how to build customer relations, III: knowing what customer culture is, IV: what to do when dealing with a difficult customer and knowing the difference between a complaint versus a crisis, V: how to stay positive within the culture of the organization. VI: Exercises on team building.