No amount of time or energy poured into marketing efforts can override the negative impact of poorly executed customer service. Providing personalized customer experiences is crucial to achieving sustainable business growth in today’s market and the role of a marketing specialist will be crucial in this shift.
Even the best marketing is still just a starting point when it comes to building customers’ trust. Your customers have never been clearer about what they expect from your brand, and it’s time to give it to them.
