If you’re reading this blog, you likely understand the importance of customer service in business. Unfortunately, it’s an area that often gets left behind or trained vaguely once and never revisited. But with so much competition out there, it’s crucial to train your staff in better and more relevant ways to service your clients.
Customers have more choices than ever before, and they want to feel appreciated for choosing your business. It’s not just about having award-winning stylists, the latest technology, or an impressive shop fit-out. It’s about the emotional connection your clients have when they walk out after the service is completed.
That’s why it’s important to train your staff to act like owners and take responsibility for their outcomes while thinking like customers and understanding how their actions will affect the customer’s perception of the business.
Customers have five basic needs that they expect to be met: positive experiences, realistic expectations, personalized service, knowledgeable staff, and a great overall experience. By being deliberate about how you treat your customers, you can create a positive impression every time they interact with your business.
At The Customer Culture, we’re passionate about teaching proper, real, and old school customer service principles to staff. We believe that customer service is not just the responsibility of the business owner, but of every single staff member as well. Contact us today to learn how we can help educate and train your staff to give amazing service and experiences to your customers.
