by Aubrey | Apr 3, 2023 | All Things Customer
Personalization in customer relations refers to tailoring the customer experience to meet the individual needs and preferences of each customer. This can involve customizing marketing messages, product recommendations, and customer support interactions. Here are some...
by Aubrey | Mar 27, 2023 | All Things Customer
EQ, or emotional intelligence, is the ability to recognize, understand, and manage our own emotions, as well as the emotions of others. It is an important skill set in the workplace and in personal relationships because it allows us to navigate social interactions...
by Aubrey | Mar 20, 2023 | All Things Customer
Building trust and rapport through digital channels can be a challenge, as there is often less opportunity for face-to-face interaction and personal connection. However, there are several strategies that businesses can use to establish trust and build strong...
by Aubrey | Mar 13, 2023 | All Things Customer
Staying up-to-date with the latest trends, technologies, and best practices in customer relations is crucial for businesses that want to remain competitive and provide a superior customer experience. Here are some of the key benefits of staying current: Improving...
by Aubrey | Mar 6, 2023 | All Things Customer
Do you know those business owners who take people’s money and run? I think we are going to talk about onboarding the rest of this week, because it is part of a customer’s journey. So what is onboarding? Onboarding is how you nurture customers, new employees,...
by Aubrey | Feb 27, 2023 | All Things Customer
Who have you noticed to be your MOST important Customers? I know in your head you are saying “everyone’s important LaTonya,” and you are absolutely right… everyone’s important. HOWEVER, I mean what market is the most important to you? Mass market (large group with...
