Tracking the right metrics is crucial for measuring the effectiveness of your customer success efforts. Customer Satisfaction Score (CSAT) provides direct feedback on customer happiness. Net Promoter Score (NPS) indicates customer loyalty and willingness to recommend your brand. Customer Lifetime Value (CLV) helps understand the long-term value of each customer. Churn rate measures the percentage of customers who stop doing business with you. Monthly Recurring Revenue (MRR) growth reflects the impact of upsell and cross-sell efforts. Time to Value (TTV) tracks how quickly customers realize the benefits of your product. Customer Health Score combines multiple metrics to gauge overall customer well-being. Regularly review and act on customer feedback to drive continuous improvement. Use data analytics to identify trends and inform decision-making. Benchmark against industry standards to ensure competitive performance.
