by Aubrey | Oct 2, 2023 | All Things Customer
This season is an emotional and magical time for retailers and shoppers alike. As consumer behavior continues to evolve, understanding and evaluating the customer journey during this time has become more crucial than ever. So let’s look at 3 areas you will want to...
by Aubrey | Jul 31, 2023 | All Things Customer
At the heart of a customer culture is a mindset shift that places the customer at the center of everything an organization does. It involves fostering an unwavering commitment to understanding customer needs, desires, and pain points. Every employee, regardless of...
by Aubrey | Jul 24, 2023 | All Things Customer
In today’s dynamic business landscape, cultivating a customer-centric workforce is key to staying competitive. A diverse and inclusive workforce can provide unique perspectives and insights that drive innovation, empathy, and exceptional customer experiences. ...
by Aubrey | Mar 27, 2023 | All Things Customer
EQ, or emotional intelligence, is the ability to recognize, understand, and manage our own emotions, as well as the emotions of others. It is an important skill set in the workplace and in personal relationships because it allows us to navigate social interactions...
by Aubrey | Mar 13, 2023 | All Things Customer
Staying up-to-date with the latest trends, technologies, and best practices in customer relations is crucial for businesses that want to remain competitive and provide a superior customer experience. Here are some of the key benefits of staying current: Improving...
