by latonyawashington | Feb 21, 2022 | Business Tips
You are not crazy, because it is not uncommon to feel stuck. There are seasons of change, and sometimes it is just your turn for a change. So what do you do? First, chill out! During the chill, look at areas you need to work on to ensure you are relevant. Make sure...
by latonyawashington | Feb 14, 2022 | All Things Customer
What place do you occupy? Have you ever wondered how people see you or how valuable you are in their eyes? I sure have. Whether you believe it or not, the space you occupy in the minds of others does matter. We are here to touch the lives of the few or the...
by latonyawashington | Feb 7, 2022 | Business Tips
One of the biggest crimes you can commit, as it pertains to yourself and your business, is having a BRAND that is UNREAL. If you’re unreal, then you just end up being BORING – people want to see the different sides of you, if not, you become mediocre and...
by latonyawashington | Jan 24, 2022 | All Things Customer
Today is a perfect day to talk about this essential step of the customer journey: ⠀⠀⠀⠀⠀⠀⠀⠀⠀ 💙 connection + visibility 👀⠀⠀⠀⠀⠀⠀⠀⠀⠀ I personally consider this the most important & underestimated part when it comes to your growth- ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ...
by latonyawashington | Dec 20, 2021 | All Things Customer
If your product or service is available through another business, why would I continue to come to you and only you? Customer Service is simply assisting and giving advice. Customer Experience (a.k.a. CX) is the entire journey (including customer service) that a...
