Foster a Customer-Feedback Loop
A key part of a customer-first culture is actively listening to the customer. However, it’s equally important that employees are involved in gathering and responding to feedback. By creating a feedback loop that spans across the organization, you ensure that everyone...
Enhancing Product Development with Customer Success Insights
Customer success teams provide invaluable insights for product development. Direct feedback from...
Aligning Customer Success and Marketing for Brand Growth
Customer success and marketing should work hand in hand to drive brand growth. Use customer...
Emerging Trends Shaping the Future of Customer Success
The landscape of customer success is constantly evolving. Artificial Intelligence (AI) and machine...
Life Lessons
How to Lead in a Crisis
Hey You! Have you heard...WE'RE IN A CRISIS! Today...We find our world...with a need for real...
Are You O.K?
First, I want to check and make sure you're okay... How are you... How are you coping? With the...
Amazing New Year
Hey You! I do not want to take up too much of your time, but I want to wish you a Happy New Year;...
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