by Aubrey | Nov 4, 2024 | All Things Customer
Are you looking to strengthen your bond with your customers and elevate your business success? It all starts with mastering your mindset. Here’s how you can do it: Embrace Empathy: Put yourself in your customers’ shoes. Understand their needs, challenges, and...
by Aubrey | Apr 29, 2024 | All Things Customer
Digital CX encompasses all online interactions a customer has with your brand. From browsing your website to engaging on social media, using mobile apps, or chatting with your support team, every touchpoint contributes to the overall experience. Here are key...
by Aubrey | Jan 29, 2024 | All Things Customer
In today’s hyper-competitive business landscape, customer retention is the secret sauce that can turn a good company into a great one. It’s not just about acquiring new customers; it’s about nurturing and maintaining those valuable relationships...
by Aubrey | Jan 15, 2024 | All Things Customer
I love this analogy: You are holding a cup of coffee when someone comes along and bumps into you or shakes your arm, making you spill your coffee everywhere. Why did you spill the coffee? “Because someone bumped into me!!!” Wrong answer. You spilled the...
by Aubrey | Dec 18, 2023 | Marketing Strategy
Just the other day, I was out to dinner with a friend. The waitress who took our order, ended it with the words, “okay sweetheart, I will have that right out.” When the server walked away, my friend said, “Don’t you hate when someone who does not know you calls...
