by Aubrey | Jul 24, 2023 | All Things Customer
In today’s dynamic business landscape, cultivating a customer-centric workforce is key to staying competitive. A diverse and inclusive workforce can provide unique perspectives and insights that drive innovation, empathy, and exceptional customer experiences. ...
by Aubrey | Jul 17, 2023 | All Things Customer
In today’s globalized world, diversity and inclusion have become crucial not only within the workplace but also in the realm of customer experience. Customers expect to engage with organizations that embrace diversity and cater to their unique needs. By...
by Aubrey | Jul 3, 2023 | All Things Customer
First of all, let me tell you….You are not crazy, because it is not uncommon to feel stuck. There are seasons of change, and sometimes it is just your turn for a change. So what do you do? First, chill out! During the chill, look at areas you need to work on to...
by Aubrey | Jun 26, 2023 | All Things Customer
In today’s world, proper old-fashioned customer service seems to be disappearing quickly. Customers are no longer blown away by someone’s effort to go way above and beyond to give them an experience. Most people don’t say anything anymore when they...
by Aubrey | Jun 19, 2023 | All Things Customer
In a recent experience, I was asked to conduct service and sales training for a large company with over 20 sites. As part of the process, they requested a mystery shopping visit to one of their outlets to assess how customers were being treated. What I witnessed was...
by Aubrey | Jun 12, 2023 | All Things Customer
Many business owners believe that their staff will naturally excel in customer service because it is an essential aspect of running a business. However, this is a common mistake. In reality, it is vital to train each employee to provide service in the way that aligns...
