by latonyawashington | Jul 18, 2022 | All Things Customer
If you didn’t know, people are more informed than ever before. They are complete access to information at their disposal and can evaluate information about a company even more. With that being said, there has been a SHARP SHIFT in power from business to customer, and...
by latonyawashington | Jun 27, 2022 | All Things Customer
No amount of time or energy poured into marketing efforts can override the negative impact of poorly executed customer service. Providing personalized customer experiences is crucial to achieving sustainable business growth in today’s market and the role of a...
by latonyawashington | Jun 20, 2022 | All Things Customer
What a great time to be in the marketing field because companies are always looking for marketing specialists. As a professor that teaches digital marketing, my students are set up for success. Great marketers care deeply about content and pour their heart and soul...
by latonyawashington | Apr 25, 2022 | All Things Customer
Who are your customers? Often, we tend to think of customers as those who directly purchase goods and services, and we think of customer service primarily occurring in retail and service industries. However, customer service is not limited to the retail and service...
by latonyawashington | Mar 7, 2022 | All Things Customer
Every decision matters. The way you relate with your customers. The products you display in your storefront. The marketing campaign you use. The price you sell your products at. Everything tells a story to your potential customer/investor/employee/partner But what we...
by latonyawashington | Feb 28, 2022 | All Things Customer
Did you know that, the value of your customer base exposes much about the money health of your business? Hear me out… If we do not pay attention to who is purchasing and who is wasting time we will go out of business! You heard that didn’t ya? When...
