by latonyawashington | Feb 14, 2022 | All Things Customer
What place do you occupy? Have you ever wondered how people see you or how valuable you are in their eyes? I sure have. Whether you believe it or not, the space you occupy in the minds of others does matter. We are here to touch the lives of the few or the...
by latonyawashington | Jan 24, 2022 | All Things Customer
Today is a perfect day to talk about this essential step of the customer journey: ⠀⠀⠀⠀⠀⠀⠀⠀⠀ 💙 connection + visibility 👀⠀⠀⠀⠀⠀⠀⠀⠀⠀ I personally consider this the most important & underestimated part when it comes to your growth- ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ...
by latonyawashington | Dec 20, 2021 | All Things Customer
If your product or service is available through another business, why would I continue to come to you and only you? Customer Service is simply assisting and giving advice. Customer Experience (a.k.a. CX) is the entire journey (including customer service) that a...
by latonyawashington | Nov 15, 2021 | All Things Customer
Did you know that, the value of your customer base exposes much about the money health of your business? Hear me out… If we do not pay attention to who is purchasing and who is wasting time we will go out of business! You heard that didn’t ya? When we pay...
by latonyawashington | Aug 9, 2021 | All Things Customer
The best way to connect with your ideal client is by understanding who they are and what you can offer them. The keyword here is “connect.” Even if it feels like a one-sided conversation when connecting with others (especially those we want as...
by latonyawashington | Aug 2, 2021 | All Things Customer
Understanding your audience is very important. Let me share why… Those people who listen to you as you sit on your platform are not just your audience but your potential clients as well. Knowing your audience helps you figure out what content and messages people...
