Slow Response! Big Mistake!

Slow Response! Big Mistake!

In this modern day of technology where people can literally find anything or anyone they want at the touch of a keypad, first impressions mean everything! When putting together a gathering for a workshop, one thing that gets my goat is when I contact a possible venue,...
Ways in which your Customers interact

Ways in which your Customers interact

Customers interact with your business in many different ways, here are ways in which they can do so, so make sure you have these things in place so they can:   Email Phone Live Chat Social Media Webpage Live Video In-Person Snail Mail   Remember that not all...
The Voice of the Customer

The Voice of the Customer

If you didn’t know, people are more informed than ever before. They are complete access to information at their disposal and can evaluate information about a company even more.  With that being said, there has been a SHARP SHIFT in power from business to customer, and...
Prioritize and Fix Roadblocks!

Prioritize and Fix Roadblocks!

When it comes to creating a map for your customers, here are some questions you can ask yourself: ⁠ ❓What needs to be corrected or built? ⁠ ❓ Is there a need to break everything down and start from scratch? ⁠ ❓ Or are a few simple changes all that’s necessary for a...