by Aubrey | Jan 29, 2024 | All Things Customer
In today’s hyper-competitive business landscape, customer retention is the secret sauce that can turn a good company into a great one. It’s not just about acquiring new customers; it’s about nurturing and maintaining those valuable relationships...
by Aubrey | Dec 18, 2023 | Marketing Strategy
Just the other day, I was out to dinner with a friend. The waitress who took our order, ended it with the words, “okay sweetheart, I will have that right out.” When the server walked away, my friend said, “Don’t you hate when someone who does not know you calls...
by Aubrey | Oct 23, 2023 | All Things Customer
So, how do you deal with undeciding customers during the holiday season? I know it is on your mind and so let’s talk about ways in which you can be proactive for the season: Create a Welcoming Atmosphere: Start by creating a warm and inviting shopping environment....
by Aubrey | Oct 2, 2023 | All Things Customer
This season is an emotional and magical time for retailers and shoppers alike. As consumer behavior continues to evolve, understanding and evaluating the customer journey during this time has become more crucial than ever. So let’s look at 3 areas you will want to...
