Foster a Customer-Feedback Loop
A key part of a customer-first culture is actively listening to the customer. However, it’s equally important that employees are involved in gathering and responding to feedback. By creating a feedback loop that spans across the organization, you ensure that everyone...
Align Leadership and Set the Tone
Creating a customer-first culture starts at the top. Leadership plays a critical role in setting...
How to Get Employees on Board for Long-Term Success
In today’s fast-paced business world, companies must place their customers at the center of...
Effective Strategies to Boost Your Customer Success Efforts
Creating a successful customer success strategy requires a holistic approach. Develop a deep...
Life Lessons
Be More Engaging
The difference in you standing out from other companies, organizations and entrepreneurs, is… to...
When The Magic Happens
The hard way to grab attention is by being like everyone and making the most noise The easy way to...
It’s The Simple Things
It's normal to think your story isn't special. I used to believe that I had to have a rags to...
5 Steps to Understand Your Customers in a Global Market
For an expanding international business, it is imperative to face customers overseas. But before you take the continental leap, it is vital for you to understand your target audience. Thus, “Localization” becomes the primary key. The very first thing you would...
How I Build a Strong Community
YOUR JOURNEY IN LIFE You Need a Business Community Who Cares from The Desk of LaTonya "LW" Washington Tell me, how often have you had that gnawing in your tummy urging you to start something that will be beneficial to the community as well as to yourself? ...