The Purchase Stage: Seamless and Positive Experience
Once customers have decided to purchase, it’s crucial that the buying process is smooth and efficient. This is the moment when customers are most vulnerable to friction, and any obstacles can negatively affect their overall experience. How Your Role Impacts This...
How Every Role Shapes the Experience and Drives Satisfaction
As businesses strive to offer exceptional customer experiences, it's important to understand that...
Encourage Collaboration Across Departments
Customer success doesn’t just fall on the shoulders of customer service teams. Every department,...
Celebrate Successes and Reinforce Customer-Centric Behaviors
Recognizing and rewarding employees for their contributions to the customer experience is a...
Life Lessons
Be More Engaging
The difference in you standing out from other companies, organizations and entrepreneurs, is… to...
When The Magic Happens
The hard way to grab attention is by being like everyone and making the most noise The easy way to...
It’s The Simple Things
It's normal to think your story isn't special. I used to believe that I had to have a rags to...
5 Steps to Understand Your Customers in a Global Market
For an expanding international business, it is imperative to face customers overseas. But before you take the continental leap, it is vital for you to understand your target audience. Thus, “Localization” becomes the primary key. The very first thing you would...
How I Build a Strong Community
YOUR JOURNEY IN LIFE You Need a Business Community Who Cares from The Desk of LaTonya "LW" Washington Tell me, how often have you had that gnawing in your tummy urging you to start something that will be beneficial to the community as well as to yourself? ...