by Aubrey | Jun 26, 2023 | All Things Customer
In today’s world, proper old-fashioned customer service seems to be disappearing quickly. Customers are no longer blown away by someone’s effort to go way above and beyond to give them an experience. Most people don’t say anything anymore when they...
by Aubrey | Jun 19, 2023 | All Things Customer
In a recent experience, I was asked to conduct service and sales training for a large company with over 20 sites. As part of the process, they requested a mystery shopping visit to one of their outlets to assess how customers were being treated. What I witnessed was...
by Aubrey | Jun 12, 2023 | All Things Customer
Many business owners believe that their staff will naturally excel in customer service because it is an essential aspect of running a business. However, this is a common mistake. In reality, it is vital to train each employee to provide service in the way that aligns...
by Aubrey | Jun 5, 2023 | All Things Customer
In recent times, customers and clients are facing a growing issue of complacency. The dictionary defines complacency as a feeling of satisfaction or security, often accompanied by unawareness of any potential danger or defect. Unfortunately, many customers today seem...
by Aubrey | May 29, 2023 | All Things Customer
If you’re reading this blog, you likely understand the importance of customer service in business. Unfortunately, it’s an area that often gets left behind or trained vaguely once and never revisited. But with so much competition out there, it’s...
by Aubrey | May 22, 2023 | All Things Customer
As a business owner, it’s easy to fall into the trap of assuming your customers will trust your word that your service is superior to your competitors’. However, in today’s market, brand perception is crucial, and it’s essential to understand...
