by latonyawashington | Apr 25, 2022 | All Things Customer
Who are your customers? Often, we tend to think of customers as those who directly purchase goods and services, and we think of customer service primarily occurring in retail and service industries. However, customer service is not limited to the retail and service...
by latonyawashington | Mar 7, 2022 | All Things Customer
Every decision matters. The way you relate with your customers. The products you display in your storefront. The marketing campaign you use. The price you sell your products at. Everything tells a story to your potential customer/investor/employee/partner But what we...
by latonyawashington | Feb 28, 2022 | All Things Customer
Did you know that, the value of your customer base exposes much about the money health of your business? Hear me out… If we do not pay attention to who is purchasing and who is wasting time we will go out of business! You heard that didn’t ya? When...
by latonyawashington | Feb 14, 2022 | All Things Customer
What place do you occupy? Have you ever wondered how people see you or how valuable you are in their eyes? I sure have. Whether you believe it or not, the space you occupy in the minds of others does matter. We are here to touch the lives of the few or the...
by latonyawashington | Jan 24, 2022 | All Things Customer
Today is a perfect day to talk about this essential step of the customer journey: ⠀⠀⠀⠀⠀⠀⠀⠀⠀ 💙 connection + visibility 👀⠀⠀⠀⠀⠀⠀⠀⠀⠀ I personally consider this the most important & underestimated part when it comes to your growth- ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ...
by latonyawashington | Dec 20, 2021 | All Things Customer
If your product or service is available through another business, why would I continue to come to you and only you? Customer Service is simply assisting and giving advice. Customer Experience (a.k.a. CX) is the entire journey (including customer service) that a...
