by Aubrey | Jun 10, 2024 | All Things Customer
Most start-ups don’t get easy funding. Many simply use their own savings, ask others or look for free information to help their business. The good news is you can still manage to finance your ideas, but marketing it is something you won’t have much budget left for;...
by Aubrey | Jun 3, 2024 | All Things Customer
After a customer completes a purchase, their journey continues. Here are key touchpoints: Order Confirmation Email: Purpose: Confirm the purchase details (items, price, shipping address). Best Practices: Be concise and clear. Include relevant links (tracking, customer...
by Aubrey | May 27, 2024 | All Things Customer
In today’s digital age, costumers now expect seamless experiences. A glitchy website or unresponsive app can drive them away. You also want to be mindful that you are in a crowded marketplace, and small businesses compete with larger players. A superior digital CX...
by Aubrey | May 20, 2024 | All Things Customer
As a business owner, you want to know what is happening in the world and that means, you will need to monitor the internet. Here are some tools that will help you along the way: Google Alerts: Set up alerts for your brand name, product names, and relevant keywords....
by Aubrey | May 13, 2024 | All Things Customer
Why does reputation matter? For small businesses, trust is everything. A positive reputation attracts customers, fosters loyalty, and encourages referrals. So for you, that means you want to engage with online reviews, the ones that are positive and negative. When...
by Aubrey | May 6, 2024 | All Things Customer
When it comes to connecting with your customers, clients and consumers, effectively, we have found that the following has been best in this digital journey: Personalization: Tailor content based on user behavior. Use data to recommend relevant products or services....
