by Aubrey | Feb 5, 2024 | All Things Customer
Have you ever wondered how people see you, or how valuable you are in their eyes? I sure have. Whether you believe it or not, the space you occupy in the minds of others does matter. We are here to touch the lives of the few or the many. We are gifted to create...
by Aubrey | Jan 29, 2024 | All Things Customer
In today’s hyper-competitive business landscape, customer retention is the secret sauce that can turn a good company into a great one. It’s not just about acquiring new customers; it’s about nurturing and maintaining those valuable relationships...
by Aubrey | Jan 22, 2024 | All Things Customer
There’s a BIG difference between interest in people and a commitment to people.. When you’re on the fence of being interested in your customers, you will find yourself only showing up when circumstance permit… or when you “feel” like it. ⠀ When...
by Aubrey | Jan 15, 2024 | All Things Customer
I love this analogy: You are holding a cup of coffee when someone comes along and bumps into you or shakes your arm, making you spill your coffee everywhere. Why did you spill the coffee? “Because someone bumped into me!!!” Wrong answer. You spilled the...
by Aubrey | Jan 8, 2024 | All Things Customer
When people catch you off guard and ask “what you do”… how do you describe what you do? As quick as that question goes off their lips, I say, “I help small businesses regain relevance in customer relations.” The next question they ask...
by Aubrey | Dec 30, 2023 | All Things Customer
I know in your head you are saying “everyone’s important LaTonya,” and you are absolutely right… everyone’s important. HOWEVER, I mean what market is the most important to you? Mass market (large group with similar needs), Niche market (specific requirements),...
