by Aubrey | Sep 18, 2023 | All Things Customer
The holiday season is a busy time for retailers, and it’s important to keep customers happy during this time. Here are 3 customer service strategies that can help you keep holiday shoppers happy: 1. Offer compelling discounts: Offering compelling discounts can...
by Aubrey | Jul 31, 2023 | All Things Customer
At the heart of a customer culture is a mindset shift that places the customer at the center of everything an organization does. It involves fostering an unwavering commitment to understanding customer needs, desires, and pain points. Every employee, regardless of...
by Aubrey | Jul 17, 2023 | All Things Customer
In today’s globalized world, diversity and inclusion have become crucial not only within the workplace but also in the realm of customer experience. Customers expect to engage with organizations that embrace diversity and cater to their unique needs. By...
by Aubrey | Jun 26, 2023 | All Things Customer
In today’s world, proper old-fashioned customer service seems to be disappearing quickly. Customers are no longer blown away by someone’s effort to go way above and beyond to give them an experience. Most people don’t say anything anymore when they...
by Aubrey | Jun 19, 2023 | All Things Customer
In a recent experience, I was asked to conduct service and sales training for a large company with over 20 sites. As part of the process, they requested a mystery shopping visit to one of their outlets to assess how customers were being treated. What I witnessed was...
