by latonyawashington | Aug 29, 2022 | All Things Customer
As we become more tech-savvy, many companies are taking away live interaction and replacing it with digital. You have to know that people are relational and they want to hear the voice of someone on the other end as opposed to pressing multiple buttons, and finally...
by latonyawashington | Aug 22, 2022 | All Things Customer
Tell me, how often have you had that gnawing in your tummy urging you to start something that will be beneficial to the community as well as to yourself? Quiet as it is kept, most people have that feeling, but the majority will not take a leap to pursue it. I am a...
by latonyawashington | Aug 8, 2022 | All Things Customer
Tell me, how often have you had that gnawing in your tummy urging you to start something that will be beneficial to the community as well as to yourself? Quiet as it is kept, most people have that feeling, but the majority will not take a leap to pursue it. I am a...
by latonyawashington | Jul 18, 2022 | All Things Customer
If you didn’t know, people are more informed than ever before. They are complete access to information at their disposal and can evaluate information about a company even more. With that being said, there has been a SHARP SHIFT in power from business to customer, and...
by latonyawashington | Jun 27, 2022 | All Things Customer
No amount of time or energy poured into marketing efforts can override the negative impact of poorly executed customer service. Providing personalized customer experiences is crucial to achieving sustainable business growth in today’s market and the role of a...
by latonyawashington | Jun 20, 2022 | All Things Customer
What a great time to be in the marketing field because companies are always looking for marketing specialists. As a professor that teaches digital marketing, my students are set up for success. Great marketers care deeply about content and pour their heart and soul...
