by latonyawashington | Nov 28, 2022 | All Things Customer
As we become more tech-savvy, many companies are taking away live interaction and replacing it with digital. Now don’t get us wrong, some people prefer digital and the pushing of buttons, but that is not the feelings of everyone. You have to know that people are...
by latonyawashington | Nov 26, 2022 | All Things Customer
“Our customers are the reason we are in business” “Our customers come first” Blah, Blah, Blah….. Gone are the days when a catchy phrase will ensure you will get away with treating your customers poorly. The way in which people shop shows the evolution...
by latonyawashington | Nov 14, 2022 | All Things Customer
For those that know me on a personal level, and for those organizations that have experienced my way of instruction, you know I am an extrovert and passionate about how I teach, and always with a customer-focused initiative. Sadly enough, because we are not always...
by latonyawashington | Nov 7, 2022 | All Things Customer
Did you know that, the value of your customer base exposes much about the money health of your business? Hear me out… If we do not pay attention to who is purchasing and who is wasting time we will go out of business! You heard that didn’t ya? When...
by latonyawashington | Oct 10, 2022 | All Things Customer
There’s a BIG difference between an interest in people and a commitment to people. When you’re on the fence about being interested in your customers, you will find yourself only showing up when circumstance permits… or when you “feel” like it. ⠀...
by latonyawashington | Sep 19, 2022 | All Things Customer
I know in your head you are saying “everyone’s important LaTonya,” and you are absolutely right… everyone’s important. HOWEVER, I mean what market is the most important to you? Mass market (large group with similar needs), Niche market (specific requirements),...
