by latonyawashington | Nov 26, 2022 | All Things Customer
“Our customers are the reason we are in business” “Our customers come first” Blah, Blah, Blah….. Gone are the days when a catchy phrase will ensure you will get away with treating your customers poorly. The way in which people shop shows the evolution...
by latonyawashington | Nov 14, 2022 | All Things Customer
For those that know me on a personal level, and for those organizations that have experienced my way of instruction, you know I am an extrovert and passionate about how I teach, and always with a customer-focused initiative. Sadly enough, because we are not always...
by latonyawashington | Nov 7, 2022 | All Things Customer
Did you know that, the value of your customer base exposes much about the money health of your business? Hear me out… If we do not pay attention to who is purchasing and who is wasting time we will go out of business! You heard that didn’t ya? When...
by latonyawashington | Oct 17, 2022 | Marketing Strategy
One of the biggest crimes you can commit, as it pertains to yourself and your business, is having a BRAND that is UNREAL. If you’re unreal then you just end up being BORING – people want to see the different sides of you, if not, you become mediocre and...
by latonyawashington | Oct 10, 2022 | All Things Customer
There’s a BIG difference between an interest in people and a commitment to people. When you’re on the fence about being interested in your customers, you will find yourself only showing up when circumstance permits… or when you “feel” like it. ⠀...
