by Aubrey | Feb 27, 2023 | All Things Customer
Who have you noticed to be your MOST important Customers? I know in your head you are saying “everyone’s important LaTonya,” and you are absolutely right… everyone’s important. HOWEVER, I mean what market is the most important to you? Mass market (large group with...
by Aubrey | Feb 6, 2023 | All Things Customer
A lot of times we take this for granted. We get so focused in on selling, that we forget that “without the customer (client), there will be no one to ‘sell’ to,’ which leads to “no business.” As technology continues to evolve and...
by Aubrey | Jan 16, 2023 | All Things Customer
Customer interaction ultimately leads to improved profits for businesses. Reviews not only have the power to influence consumer decisions but can strengthen a company’s credibility. Trust is what you would gain from reviews because these can encourage people to...
by Aubrey | Dec 19, 2022 | All Things Customer
Recently I was asked to do a training for a leadership academy. Following the training, all participants received their Certification of Completion. I later asked the director, “do you all have a quarterly training for new employees on understanding customer...
by latonyawashington | Nov 28, 2022 | All Things Customer
As we become more tech-savvy, many companies are taking away live interaction and replacing it with digital. Now don’t get us wrong, some people prefer digital and the pushing of buttons, but that is not the feelings of everyone. You have to know that people are...
